KSC Network Agent Installation errors: "Setup Wizard cannot process the command line", "Setup wizard cannot process the internal error." [KSC for Windows]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Product: Any KSC version

Problem Description, Symptoms & Impact

Network Agent local installation errors: "Setup Wizard cannot process the command line", "Setup wizard cannot process the internal error." 

Diagnostics

Error can be found on the screenshots or in the installation log.

Workaround & Solution

Some leftover registry records should be deleted, but there are too many different cases to describe them all.

Collect detailed information about the error, GSI (https://support.kaspersky.com/common/diagnostics/3632) with Windows Event Log and following registry hives export, and create a case in https://companyaccount.kaspersky.com for further investigation by Kaspersky Experts.

Registry hives to export:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\ HKEY_CLASSES_ROOT\Installer\Products

This article describes how to export registry keys: 

https://support.kaspersky.com/common/diagnostics/8576#block2

RCA

Leftovers of previously installed Network Agent.