KSC network agent 12

[Micmic]

Hi All,

We try to install network agent into our client Desktop but failed with following error message. Did anyone had experience the following situation and have solution. Many many thanks.

 

[raviparker]

Hey there,

Are you remote deploying it or have it as an offline standalone package created from KSC?

[Micmic]

Hi,

I’m not remote deploying it, I’m manually install on client machine. After failed, I try to use “kavremvr” to remove the client and agent. However, when I install the agent again. it failed again,  any suggestion? Thanks

[Guest #37]

Hi,

Please open a support ticket in Kaspersky Company Account, attach in the ticket the getsysteminfo (gsi) for review.

Download the GetSystemInfo tool:: https://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.1.13.exe

Regards

[Micmic]

Sorry, I haven’t Kaspersky Company Account. The HQ will not release to local Office.  

[Guest #37]

Hi,

Then, send getsysteminfo (gsi) to HQ, and tell them to open the support ticket in Kaspersky Company Account.

Regards