KSC error download updates

[Binaryhealer]

Hi. We are having an issue with the management server. It cannot download updates. we getting the following error: cannot connect to the component proxy manager instance. Its seems the task never starts: I have read that i have to reinstall the KSC, but this should be the last resort. thanks in advance

[Nikolay Arinchev]

Hi, Please provide us with GSI report from admin server host. Thank you!

[Binaryhealer]

link for gsi

[Nikolay Arinchev]

Thank you for that info! for further investigation please provide us with admin server update task trace($up2date-1093.log and $up2date-1093-eka.log ). Please refer to the article to get more info - https://support.kaspersky.com/15025#block3

[Binaryhealer]

Its the management server that is not downloading the update. I have installed 10.5 and it works once. I then have to restart the management server service for the task to work again. the task's name is Download updates to the repository.

[Nikolay Arinchev]

We need 'Download updates to the repository' task traces to figure out why updates could not be downloaded. Please provide us with $up2date-1093.log and $up2date-1093-eka.log for further investigation. Thank you!

[mrvzahed]

Is your problem solved? I have exactly the same problem

please gudie me

thanks