KSC Console Error

[Ethio]

Our IT teams can not access the console even if as they have a right ,it pop up with an error message of the bellow attached one, any one help please.!

[Dmitry Parshutin]

Our IT teams can not access the console even if as they have a right ,it pop up with an error message of the bellow attached one, any one help please.!

Hello! Please specify the full version of your product. Does the other accounts can have the access? Thank you!

[Ethio]

Hello Dmitry Parshutin the KSC version is 10.5 and the user has an access. Thank you !

[Dmitry Parshutin]

Hello Dmitry Parshutin the KSC version is 10.5 and the user has an access. Thank you !

Hello! Please check that the rights configuration using this article - https://help.kaspersky.com/KSC/SP3/en-US/89266.htm