KSC backup fails with error Database is corrupted. At least one repository corrupted [KSC for Windows]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

 

Scenario

Backup task fails indicating corrupted files. Specific file names may vary. 

The following error appears in Kaspersky Event Log (file name may vary):

Database is corrupted. At least one repository corrupted C:\ProgramData\Application Data\KasperskyLab\adminkit\1093\gsyn\klsdata.dat has been corrupted and will not be recovered. Hardware fixing and application reinstallation are required.

Possible root causes

The most common reasons are OS crash and unexpected reboot (for example due to power loss) of the system with disk caching is enabled. It leads to corruption of KSC repositories.

Solution

 

1. Uninstall KSC
2. Install KSC
3. Restore from the latest backup

How to avoid the issue

 

Ensure the system is stable, prevent power outages.

You may also check System event log for the large number of any warnings, such as events 50 or 140.

These events may be a sign of a file system problem. If NTFS events such as Event ID 55, 50, 140, and 98 are logged, Microsoft suggests running the "chkdsk" utility. Because NTFS couldn't write data to the transaction log, this could affect the ability of NTFS to stop or roll back the operations in which the transaction data couldn't be written: https://learn.microsoft.com/en-us/troubleshoot/windows-server/backup-and-storage/troubleshoot-data-corruption-and-disk-errors#troubleshooting-event-id-55-and-98.

[Egor Erastov]

This also applies to these errors: Service 'kladminserver' has been stopped due to an error. #1192 Administration Server data is inconsistent. You must uninstall Administration Server, install it again, and go through the restoring process by using the klbackup utility. and Service 'kladminserver' has been stopped due to an error. #1187 Bad parameter "name"