[KSC 11] Report Delivery task not working correctly.

[omkar.r]

Hello,

 

After upgrading my servers to Kaspersky Security Center 11 recently the Deliver report tasks that runs on a daily basis does not work correctly.

 

We receive an email report daily but after the upgrade, the report randomly stops coming for a few days even if the task is executing successfully.

 

I have checked my SMTP settings and they are correct. A test email from Administration server gets delivered without any issues but reports dont get delivered. 

 

Please help me with this issue.

[omkar.r]

Update:

 

I just checked and found that there are no machines with any type of critical or warning status in my estate, could that be the reason I am not getting the report?

 

In KSC 10 I used to get a report even if there was no warning or critical status machine, but now I don't get a report at all, is there a way to change this?

[Nikolay Arinchev]

Hi,

Could you please provide us with a screenshot of Report dekivery task results?

Thank you! 

[omkar.r]

Hello,

 

Please find the screenshot for report delivery task results,

 

Task result window screenshot

 

[Nikolay Arinchev]

Have you tried to re-create Report delivery task?

[omkar.r]

Have you tried to re-create Report delivery task?

Hi Nikolay,

 

Yes I have tried recreating the report delivery task and no luck.

 

As I have stated earlier one thing I noticed is I only get an email when there is at least one unprotected machine. If the unprotected machine count is zero I don't get any email notification.

This only happens with the KSC 11. When using KSC 10 I always got an email even if the count of unprotected machines was 0.

 

Just to put it in other words, If the report is blank I don't get any email, but if an email has at least 1 machine then I do receive an email.

[Nikolay Arinchev]

Please create a request to https://companyaccount.kaspersky.com/.

Please tell us the number of that request.

Thank you!