KSC 11 Migration (Database Connection Issue)

[Hamid Ali]

Dear Support, Greetings, I am trying to migrate KSC 11 to a new machine with old database. In Kaspersky article (https://support.kaspersky.com/13920#block5) its written to use the old database name i.e. KAV and forbid to use other names, but when i did the same as mentioned in article and mentioned the database name KAV like existing database, it gives error "Select empty database, the mentioned database is not empty". But when i changed the database name to KAV1 means i have created new database on that instance that it succeeded and after restoring KL backup things are working properly after backup stored. Please guide why is there difference between in article where its written to keep the database name same and what is the best practice? Thanks

[Hamid Ali]

Dear Support, Waiting for your kind response. Thanks

[Nikolay Arinchev]

Hi, Could you please clarify what version of KSC was previously installed and what DB version was used? Thank you!

[Hamid Ali]

Hi, Could you please clarify what version of KSC was previously installed and what DB version was used? Thank you!

Dear Support, Thanks for the response. The previous version was KSC 11 and the reinstalled version was also same i,e, KSC 11. Thanks

[Nikolay Arinchev]

Thank you for that info! For further investigation please provide us with admin server installation logs. Thank you!