KSC 11 client threats not showed

[Alex]

Hi, I performed upgrade to KSC 11 and I'm comparing Most infected computer reports to KSC clients statuses and there are no matches. On the report I have some clients with viruses detected but, if I open related client protection status, I don't see any threat reported. Is it a setting of managed devices group or a KSC 11 setting? Before the upgrade I could see detected threats on the client protection and within the related column of clients group. Thanks

[Nikolay Arinchev]

Hi, Could you please provide us with a screenshot that shows the issue? Thank you!

[Alex]

Hi, Could you please provide us with a screenshot that shows the issue? Thank you!

Hi Nikolay, These are the snips. 1) report refresh 2) report information 3) client information Before KSC 11 upgrade I could see the viruses counter information but now is every time to 0. Thanks

[Alex]

I forgot this 4) clients threats detected column

[Nikolay Arinchev]

Thank you for that info! Could you please provide us with an export of Network agent policy and with Details of current database tab at administration server properties?

[Alex]

Thank you for that info! Could you please provide us with an export of Network agent policy and with Details of current database tab at administration server properties?

Here's what's requested. Thank you

[Alex]

Hi Nikolay. Any news about this point?

[Alex]

I forgot this 4) clients threats detected column

Any news Nikolay? Now the column above is populated but it's not possible view threats within client.