KSC 10 - Mac Installation Error

[Tom_Mac]

Hi, I've got a problem during installation on a client, localy. Installation stopped at 97% with the error upgrade failed, contact .... I looked at the console from my mac, there is only error : can't read path /Library/LaunchAgent/ com.kasvXXXXX.plist I repaired all permissions and using 10.13.6 High Sierra with latest patchs. I tried remote installation with errors too. Only on this mac without any specs. Could you help me ? Thanks Tom

[Nikolay Arinchev]

Hi, Could you please clarify what version of KES for Mac do you use? Thank you!

[Tom_Mac]

Hi, I'm using kesmac10.2.3.319b downloaded from this website. Thanks

[Guest #37]

Hi, Please try with the last version: Kaspersky Endpoint Security 11 for Mac version 11.0.0.501b https://support.kaspersky.com/kes11mac#downloads Regards

[Tom_Mac]

Thanks for your reply but i'm using also Kaspersky Security center 10 is it ok ?

[Guest #37]

Hi, You have to update to KSC v11. Regards

[Tom_Mac]

Thanks for your reply,

 

but i don’t manage the console security center (another society did)

i can only install local antivirus. Without problem on 10 computers but 3 other got errors. Same OS, same version of Kasperksy using or not the agent.

Uninstall everything about Kaspersky, restore permissions,etc won’t work. I think is a little thing missing but don’t find it.

[Guest #37]

Hi,

 

Please create incident in Kaspersky Company Account for review.

 

Regards