KPM won't launch

[skayser7]

I recently updated iTunes for Windows. After rebooting my PC KPM did not launch. It is set up to auto launch during start up. I tried to manually launch it but nothing happens. I tried to update it but the message I got was that everything was current. Is there a new version of KPM that I need to install that doesn’t show in the update manager? If so how do I install it? I haven’t had this problem before when updating iTunes. I am running Windows 10 OS build 19041.388 installed on 18 July 2020.

[Berny]

@skayser7 Welcome. Please try to proceed with an on top installation : https://support.kaspersky.com/kpm8win

[skayser7]

I tried to install KPM but got a pop up window saying that it was already installed. I then reinstalled KTS but still have a problem launching KPM.

[Berny]

@skayser7 Can you please provide a GSI Log

[skayser7]

Here is the GSI file for my computer.

[Friend]

Hello, @skayser7 ,

Link to your report: https://www.getsysteminfo.com/report
The password database is available on the website: https://my.kaspersky.com/MyPasswords?
Copy the contents of the %LocalAppData%\Kaspersky Lab\Kaspersky Password Manager folder to the desktop, then rename the folder to 123 in Safe Mode Windows .
In normal mode Windows, uninstall Kaspersky Password Manager without saving any data. https://support.kaspersky.com/common/uninstall/12783#block2
Restart your computer.
Download and install the latest version of Kaspersky Password Manager.  https://support.kaspersky.com/KPM/Win9.2/en-US/63595.htm

[Berny]

@skayser7

Please follow Friend’s above suggestion

Additionally , your Windows Event Log contains multiple errors :

 

Faulting application name: kpm.exe, version: 9.0.2.5376, time stamp: 0x5ef9bad6
Faulting module name: ucrtbase.dll, version: 10.0.19041.1, time stamp: 0x587bd36d Exception code: 0xc0000409
Fault offset: 0x0009eddb
Faulting process id: 0x3724
Faulting application start time: 0x01d66f80c6b3a73f
Faulting application path: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report Id: 2a909b4a-eb36-4270-8a15-2f78c05c1d5a
Faulting package full name:
Faulting package-relative application ID:

 

 

[skayser7]

Where do I find %LocalAppData%\Kaspersky Lab\Kaspersky Password Manager ?

[Friend]

You do not need to search for this folder manually, just copy the path %LocalAppData%\Kaspersky Lab\ , paste it into the address bar of the explorer and press Enter

 

Mod: edit (corrected the path)

[skayser7]

Resolved. Thanks for your help.