KLMover not working

[Nabi]

I want to change the IP address of our KSC, It is 192.168.1.6

I added a new network adapter with new IP address 172.17.30.22 to the KSC VM. Both IP addresses are reachable.

I searched the web and found the KLMover tool, but running this command did not change the administration server address.

old IP address of KSC was: 192.168.1.6

new IP address of KSC is: 172.17.30.22, but I used DNS address: kaspersky.ourdomain.local , The client can resolve the name and ping the KSC server.

Result of klnagchk (before running klmover):

Quote

c:\Program Files (x86)\Kaspersky Lab\NetworkAgent>klnagchk.exe
Starting utility 'klnagchk'...
Checking the command-line options...OK
Initializing basic libraries...OK
Current device is '*****'
Network Agent version is '14.0.0.10902'

Reading the settings...OK
Verifying the settings...OK
Network Agent settings:
  Administration Server address: '192.168.1.6'
  Use SSL: 1
  Compress traffic: 1
  Numbers of the Administration Server SSL ports: '13000'
  Numbers of the Administration Server ports: '14000'
  Use proxy server: 0
  Administration Server certificate: available
  Open UDP port: 1
  Numbers of UDP ports: '15000'

  Synchronization interval (min): 15
  Connection timeout (in seconds): 30
  Send / receive timeout (in seconds): 180
  Device ID: ********************************

Attempting to connect to Administration Server...OK

Attempting to connect to Network Agent...OK
Network Agent is running.
Receiving the Network Agent statistical data...OK
  Network Agent statistical data:
  Total number of synchronization requests: 3
  The number of successful synchronization requests: 3
  Total number of synchronizations: 2
  The number of successful synchronizations: 2
  Date/time of the last request for synchronization: 1/23/2023 4:08:47 PM GMT 

Deinitializing basic libraries...OK
 

 

 

Result of klmover:

Quote

c:\Program Files (x86)\Kaspersky Lab\NetworkAgent>klmover.exe -address kaspersky.ourdomain.local -dupfix
Checking the command-line options...OK
Initializing basic libraries...OK
Verifying the settings...OK
Reading the settings...OK
Preparing settings...OK
Writing settings...OK

Restarting the Network Agent service...OK

Operation has completed successfully.

 

Result of klnagchk (after running klmover):

Quote

c:\Program Files (x86)\Kaspersky Lab\NetworkAgent>klnagchk.exe
Starting utility 'klnagchk'...
Checking the command-line options...OK
Initializing basic libraries...OK
Current device is '******'
Network Agent version is '14.0.0.10902'

Reading the settings...OK
Verifying the settings...OK
Network Agent settings:
  Administration Server address: '192.168.1.6'
  Use SSL: 1
  Compress traffic: 1
  Numbers of the Administration Server SSL ports: '13000'
  Numbers of the Administration Server ports: '14000'
  Use proxy server: 0
  Administration Server certificate: available
  Open UDP port: 1
  Numbers of UDP ports: '15000'

  Synchronization interval (min): 15
  Connection timeout (in seconds): 30
  Send / receive timeout (in seconds): 180
  Device ID: *************************************

Attempting to connect to Administration Server...OK

Attempting to connect to Network Agent...OK
Network Agent is running.
Receiving the Network Agent statistical data...OK
  Network Agent statistical data:
  Total number of synchronization requests: 1
  The number of successful synchronization requests: 1
  Total number of synchronizations: 1
  The number of successful synchronizations: 1
  Date/time of the last request for synchronization: 1/23/2023 4:15:06 PM GMT

Deinitializing basic libraries...OK
 

 

where is the problem? 

 

 

[DonKid]

Please, open a ticket here.