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Antipova Anna
Posted

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Description and cautions

That article is describing KSC rel. 13.2 to rel. 14.x SW upgrade procedure.

Prerequisites

KSC 13.2 on MS Windows

S/N

Action

Online-Help

1

Download the KSC 14 Version

 

2

Take the backup of KSC Administration Server

 

3

Take the backup of the KSC Database

 

4

Export Policies (NA, KES) and encryption keys

image.png.50eecbf248e4323483f82e03df639067.png

 

5

Run cmd as administrator -> On the active node, go to <Disk>:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center -> klfoc -stopcluster --stp klfoc

https://support.kaspersky.com/KSC/14/en-US/222447.htm

5.1

Check if all kaspersky security services were stopped on both nodes

image.png.b700998aae45430b1c4ae65152c68f43.png

6

Install KSC 14 on Primary Node
Run the ksc_14_<build number>_full_<language>.exe file

image.png.fd21cd7e2129c20207c55d74f0847ecd.png

https://support.kaspersky.com/KSC/14/en-US/235429.htm

6.1

If the name of the load balancer matches with the name of the first node, then the upgrade process may "freeze" and will be finished after several of network connection timeouts.

image.thumb.png.a39de32473b47f8b8ff17308b869e961.png

EventsProcessorProxy: #1281 Failed to establish connection with the remote device (location: 'http://kscnode01.demo.lab:13000'): connection has failed.

6.2

Perform the same steps on the passive node.
Run the ksc_14_<build number>_full_<language>.exe file

https://support.kaspersky.com/KSC/14/en-US/235429.htm

7

Run cmd as administrator -> On the active node, go to <Disk>:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center. -> klfoc -startcluster --stp klfoc

https://support.kaspersky.com/KSC/14/en-US/222447.htm

8

Connect to the administration server

image.thumb.png.4c7b4aa207c4b93c507c9f9c4aea4016.png

9

Restart Passive Node or start klfoc service.

 

10

Make sure and verify that the machines and policies are available in the console

 

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