Jump to content

KIS wont install on laptop, it freezes when updating and wont finish the update.

Go to solution Solved by andrew75,

Recommended Posts

Hi everyone, i have a samsung Np350V5c laptop, intel i5, windows 7 64bit.

I cannot install kaspersky internet security on to it, it freezes when updating and wnt finish the update. Its happened 2 years in a row now. i had another laptop to use but that hit the bucket and i really need to install internet security for work.

It installed perfectly fine on my old acer laptop and on the pc and smartphones without a hitch.

Has anyone had this problem? 

its really frustrating when i tried to install it 3 times and the same problem occurs over and over.

would really appreciate the help!!! 

Link to comment
Share on other sites

Hi Andrew,

I removed the spybot software and downloaded the latest installer from Kaspersky.com/downloads.

It had an error on the 1st attempt. it prompted me to download and run Free kaspersky virus removal tool which i did and it found and deleted some trojans and adware. 

On the 2nd attempt in installed and everything is up to date and running fine now.

I just don’t understand why it did not install last year after i did a full re-format of the laptop?

Everything is working fine now though, thank you for your help.

P.S how do i mark the topic as solved?


Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

  • Create New...