KIS virtual keyboard is blocking my real keyboard from any character input

[guestbook]

Window 7 X64 build 7600

Version 21.2.16.590©

 

Whenever I went to bank web site, the virtual keyboard show up.

I appreciate it and not much problem about it.

 

However, whenever the virtual keyboard show up.

My real keyboard are blocked from any character input. I could see ctrl, alt, backspace, tab are working through the virtual keyboard.

But my real keyboard cannot use any keys, like 1-0 and a-z, even after closing every program. I had to restart in order to get back my keyboard.

 

Any idea if I can turn on my keyboard after the incident??

[Flood and Flood's wife]

Hello @guestbook, 

Welcome!

• KIS is up to version  21.3.10.391, now patch(h), have you checked if the issue is happening with this version? 

Please let us know?

Thank you🙏, 

Flood🐳+🐋

Resources:

1. How to remove a Kaspersky application
2. Check whether any applications installed on your computer are incompatible with Kaspersky Internet Security?
3. How to install Kaspersky Internet Security

[guestbook]

I downloaded the patch.

The new patch logged out my original KIS activationcode.

 

And when I type in again.

It said The activation code does not apply to this application.

 

Well done. Technical team.

[Flood and Flood's wife]

Hello @guestbook, 

Thank you for posting back & the information!

1. Did you uninstall 21.2.16.590 first, if “no”, do so, & save License information only, do not check any other check box.  

Follow this guide:

• "Activation code is not suitable for this application" error, download the latest version of the application that corresponds to your activation code from the Kaspersky website: http://www.kaspersky.com/downloads/thank-you/internet-security
• Install the latest version of the application and activate it with the code.
• If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out either Chat or Email template. 

Thank you🙏, 

Flood🐳+🐋

[guestbook]

I uninstalled KIS.

And

installed back again. 

 

 

And no. The activation code does not apply to this application.

I cannot even install back the older version.

[Flood and Flood's wife]

Hello @guestbook, 

Thank you for posting back & the information!

•  Contact Kaspersky technical support, select either Chat or Email template. 

Thank you🙏, 

Flood🐳+🐋

[Phuong]

On 2/26/2022 at 1:59 PM, guestbook said:

Window 7 X64 build 7600

Version 21.2.16.590©

 

Whenever I went to bank web site, the virtual keyboard show up.

I appreciate it and not much problem about it.

 

However, whenever the virtual keyboard show up.

My real keyboard are blocked from any character input. I could see ctrl, alt, backspace, tab are working through the virtual keyboard.

But my real keyboard cannot use any keys, like 1-0 and a-z, even after closing every program. I had to restart in order to get back my keyboard.

 

Any idea if I can turn on my keyboard after the incident??

You can try uncheck Enable Secure Keyboard Input check box in Kaspersky settings