KIS blocks acesss to router management page; nokia router (model G-140W-F) using 192.168.1.1

[Verveme]

Hi there,

I have installed  using KIS 21.3.10.391 on my windows 10 pro pc.

When i am trying to access my nokia router (model G-140W-F)   using 192.168.1.1  it takes me to the login page and after successfull login it shows a empty router management page. Issue happens on all browsers.

I have tried to add the 192.168.1.1 to list of exclusions in KIS but that does not help

I have tried to pause KIS and even that does not help

The only way i can successfully access  router’s management page is only if i uninstall KIS 21.3.10.391

The went through the below link,  it appears this thread talks about simialr issue with no resolution. I tried the suggestions mentioned in the same thread but that did not help me

Link

 

Pls advice how to solve this issue

[Berny]

@Verveme Welcome.

Please contact Kaspersky Technical Support:  https://support.kaspersky.com/b2c/