For a month now i am unable to use Google earth pro on my desktop computer. I attached message that i get every time i try to start Google earth pro. KIs is stopping Google earth pro communication with a server so i don't see roads, boundaries...

Closing KIS helps and everything works fine but that is not a solution.

Is this a known problem and is there a fix for this issue.

I am using KIS 21.3.10.391

regards

Edited March 10, 20233 yr by djordjebg

15 hours ago, djordjebg said:

KIS 21.3.10.391, Windows OS version & build ? / Google earth pro version ? 

For a month now i am unable to use Google earth pro on my desktop computer. This message happens every time i try to start Google earth pro: Google Earth is unable to contact the login server. Verify that you're connected to the Internet & try launching the application again. Learn more. Error code: c00000c

• KIS is stopping Google earth pro communication with a server so i don't see roads, boundaries...
• Closing KIS helps and everything works fine but that is not a solution.

Hello @djordjebg, 

Welcome!

Please try this solution from @Igor Kurzin: 

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?

Please share the outcome with the Community? 

Thank you?
Flood?+?

Resources:

Find OS version & build?

         

Edited March 11, 20233 yr by Flood and Flood's wife
added correct KIS documentation link for Self-Defense settings || added GE images

It worked!

I have WIN 10 22H2 and latest Google earth pro 7.3.6.9345 (64-bit)

Thanks a lot!

44 minutes ago, djordjebg said:

I have WIN 10 22H2 and latest Google earth pro 7.3.6.9345 (64-bit)

It worked! 

Thanks a lot!

Hello @djordjebg, 

That's brilliant, well done?, thank you for sharing the outcome with the Community?

We're delighted with the outcome?‍♂️

Flood?+?

Where can I get this app for windows 10

34 minutes ago, Prag said:

Where can I get this app for windows 10

Hello @Prag, 

Welcome again!

1. Do you mean KIS? 
2. Do you have any Kaspersky software already installed? 

Please post back?

Thank you?
Flood?+?