KIS Android Keeps Closing [Closed]

[Skyracer]

I have 3 Android devices, 2 phones and a tablet and all 3 have the same issue. KIS works for a few days then closes itself with no warning or alert.Manually restarting works fine for another day or 2 then the same happens. Anyone else seeing the same or have a fix? It's strange that is the same on 3 devices all different manufacturers and different skins and all running the latest version of KIS and OS's up to date (2 Android 8 and 1 Android 9).

[richbuff]

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed.

[Flood and Flood's wife]

Hello Skyracer,

1. As well as the info from Richbuff, please read: https://community.kaspersky.com/kaspersky-total-security-14/total-security-on-huawei-keeps-turning-itself-off-945#post4272, posted by IgsFi. It's logged under KTS, but was in fact for KISA, same issue as yours, with a solution as well, you may wish to try?

Thanks!

[Nick Da Geek]

Still a problem on my Huawei too. Have tried the reinstall no difference 

[Flood and Flood's wife]

Hello  @Nick Da Geek,

Welcome!

Please tell us:

1. Huawei operating system version?
2. KISA version ?
3. Has root access been granted to the Huawei?
4. Are any Power Saver Policies applied for KISA?

Please let us know? 

Thank you

 

[Nick Da Geek]

EMUI/Android 9.1.0

KISA 11.3.2.4

Not sure what you mean by Root Access 

Power Saving off

[Flood and Flood's wife]

Hello  @Nick Da Geek,

Thank you.

(A)

1. How long has KISA been installed?
2. Is KISA free or licensed? 
3. Is this a new issue or has always existed?
4. What is the KISA Auto-run setting? 
5. Are any apps manually optimized?

(B)

May I have an images of:

1. Optimise App on Screen Lock setting? 
2. App Power Saver Manager setting?
3. Deep Sleep setting? 
4. App Timers setting?

Please post back?

Thank you