kids's devices some time doesn't sync lock status with my manager app

[DukeC]

Hi,

I have two kids and their devices installed and managed with Kaspersky Safe Kids. 

The problem is some time those devices can't unlock or lock when I've change the limitation time or schedule. 

Both my device (IOS) and those devices (Laptop installed windows 10) connected to internet (on different location). 

Today they called me from school: dad, please open my device - I need to do excersise - The locking status is open at this time (eventhough I turn of device monitoring)  but on his device the time show on lock schedule. 
 

I guess it is network connection, or some case he use VPN - please tell me the situation causes this issue

[Flood and Flood's wife]

18 hours ago, DukeC said:

I have two kids and their devices installed and managed with Kaspersky Safe Kids. 

Both my device (IOS) and those devices (Laptop installed windows 10) connected to internet (on different location). 

The problem is some time those devices can't unlock or lock when I've change the limitation time or schedule. 

Today they called me from school: dad, please open my device - I need to do exercise - The locking status is open at this time (even though I turn of device monitoring)  but on his device the time show on lock schedule. 

1. I guess it is network connection, or some case he use VPN.

Please tell me the situation causes this issue?

Hello @DukeC, 

Welcome!

1. Firstly, ask (your) children - are they using VPNs & IF the answer is 'yes' - ask why? 
2. Are the laptops *personal* laptops on a *school network* OR school laptops assigned to each child, on a *school network*?
3. Which *browser* are the children using on the Windows Laptops? 
4. Do (you) ever have *direct physical access* to the Laptops OR is the only access (you) have always *remote*? 
5. In Windows Search, type WINVER - open the WINVER app, post back *all* the information shown in the WINVER app please? 

Please post back? 

Thank you🙏
Flood🐳+🐋