Keyboard and mouse not working after restart

[demirelab]

I installed Kaspersky Total Security today, with a one year subscription. However, after it did a scan and restarted the computer, my keyboard and mouse have stopped responding. I tried other keyboards and mice, both wired and wireless as well but it did not work. But they still work on the biOS screen of the pc. I could not find a recovery boot option. So I would like to have help with this.

[nexon]

Hello,

Welcome.

Please note KTS is older product now. KTS is replaced by Kaspersky Plus.

Uninstall KTS restart and install Kaspersky Plus.

Edited March 14, 2024 by nexon

[harlan4096]

Agree, also check this link:

 

 

[demirelab]

28 minutes ago, nexon said:

Hello,

Welcome.

Please note KTS is older product now. KTS is replaced by Kaspersky Plus.

Uninstall KTS restart and install Kaspersky Plus.

Hello,

Unfortunately I cannot do that without my keyboard or mouse.

[demirelab]

27 minutes ago, harlan4096 said:

Agree, also check this link:

 

 

Hello,

Thank you for your reply. This is what I have been trying to get help from, however when I try to use the Kaspersky Rescue Disk, my PC is stuck on a black screen after I choose “graphic mode” for it. And I can’t figure out how to use the other two options. Could not find a way to do recovery boot on Windows 11. And could not find an option for it on my biOS either.

[harlan4096]

Maybe trying the new KRD beta could fix Your issue with the screen...

[demirelab]

1 minute ago, harlan4096 said:

Maybe trying the new KRD beta could fix Your issue with the screen...

Could you maybe attach a link as I couldn’t find it although I have searched for it?

[harlan4096]

The problem now is that it seems K. Beta Testing site is currently down 🤔

[demirelab]

Is there any way to know if it will come back online soon? 😅

[harlan4096]

Just We have to wait and re-check 🙂

[demirelab]

I understand. Thank you for trying to help!

[harlan4096]

This is the K. Beta Testing site URL: https://eap.kaspersky.com/category/11/english-user-forum

[demirelab]

Thanks! That’s the link I cannot reach. I will try again later. 🙂