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Keyboard and mouse not working after restart

demirelab
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demirelab

demirelab

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I installed Kaspersky Total Security today, with a one year subscription. However, after it did a scan and restarted the computer, my keyboard and mouse have stopped responding. I tried other keyboards and mice, both wired and wireless as well but it did not work. But they still work on the biOS screen of the pc. I could not find a recovery boot option. So I would like to have help with this.

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demirelab

demirelab

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28 minutes ago, nexon said:

Hello,

Welcome.

Please note KTS is older product now. KTS is replaced by Kaspersky Plus.

Uninstall KTS restart and install Kaspersky Plus.

Hello,

Unfortunately I cannot do that without my keyboard or mouse.

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demirelab

demirelab

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27 minutes ago, harlan4096 said:

Agree, also check this link:

 

 

Hello,

Thank you for your reply. This is what I have been trying to get help from, however when I try to use the Kaspersky Rescue Disk, my PC is stuck on a black screen after I choose “graphic mode” for it. And I can’t figure out how to use the other two options. Could not find a way to do recovery boot on Windows 11. And could not find an option for it on my biOS either.

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demirelab

demirelab

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1 minute ago, harlan4096 said:

Maybe trying the new KRD beta could fix Your issue with the screen...

Could you maybe attach a link as I couldn’t find it although I have searched for it?

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