KES installation driver error 0x8000ffff [KES for Windows]

[Igor Akhmetov]

Problem

Sometimes KES instalation may fail with the error 0x8000ffff. Installation log will contain something similar to the example.

Installation log example

InstallDriversDeferred: Failed to add a catalog file. Error 0x8000ffff. MSI (c) (84:48) [11:05:47:307]: Transforming table Binary. MSI (c) (84:48) [11:05:47:307]: Transforming table Binary. MSI (c) (84:48) [11:05:47:307]: Note: 1: 2262 2: Binary 3: -2147287038 MSI (c) (84:48) [11:05:47:307]: Transforming table Binary. MSI (c) (84:48) [11:05:47:307]: Transforming table Binary. MSI (c) (84:48) [11:05:47:307]: Note: 1: 2262 2: Binary 3: -2147287038 Error 27300.Error installing driver kl1.sys_X86. Error: -2147418113. MSI (s) (14!30) [11:07:22:451]: Product: Kaspersky Endpoint Security 10 for Windows -- Error 27300.Error installing driver kl1.sys_X86. Error: -2147418113. InstallDriversDeferred: InstallDriversDeferred: finished. Return value 1603. CustomAction InstallDriversDeferred returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 11:07:22: InstallExecute. Return value 3.

Error 0x8000ffff indicates that there is a problem with CryptoAPI 2.0 driver *.cat files storage. 

1. Open Application event log from the affected PC. There should be events like: 

   Source - Capi2:   The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

2. Get the file C:\Windows\System32\catroot2\dberr.txt, open it, there could be strings like this: 

   C:\Windows\System32\catroot2\dberr.txt exmple

   ... encountered JET error -583 ...

3. Check windows setupapi.dev.log for the error 0x8000ffff. This issue usually reproduces with other driver installations, too. 

Soluton

This error is related to the OS Windows. We suggest to contact Microsoft support.