KES for Windows on KES Cloud installation fails [KES for Windows]

[Igor Akhmetov]

Problem Description, Symptoms & Impact

Local installation from a standalone package fails

Diagnostics

Check installation logs of the product. We are looking for the following string:

09.02.2022 17:06:19.453 00000374.000028B4 L1  KLSTD: #1, Error was caught in KLERR_throwError, c:\a\b\a_6vlf7p9h\s\csadminkit\development2\klri\pkginst\klpkinst.cpp@1061. Error params: (1187/0x0 ("Bad parameter "VerifyCertDate""), "KLSTD", c:\a\b\a_6vlf7p9h\s\csadminkit\development2\klri\pkginst\klpkinst.cpp@1061) Error loc: ''. 

 

This string means that a certificate in the package is out of date

Workaround & Solution

In order to fix the problem you should:

1. Log in to your KESCloud console
2. Change a language \ proxy settings of the existing installation package
3. Save changes
4. Return needed language \ proxy settings
5. Save changes
6. Download a new standalone package and install products