Kaspewrsky netagent SSL connection error ( non ssl port used )

[Tahmeed702]

Dear Community 

We are facing error in communication with KSC from a workstation which is win10 (21H1) and after installing Netagent(15.1 /15.3)  it is not getting connected to KSC , ports are all allowed from firewall and we are getting below errors , screenshot attached. 

 

[Renan Corassa]

Run klmover pointing to the same name that was generated in the certificate.

Can the host ping dc-v1-ksrv?
Did you telnet to the ksrv host on port 13000?

During installation, your server created its certificate using: 

1. Netbios (machine name)
2. FQDN
3. IP

Edited September 2 by Renan Corassa

[Tahmeed702]

Yeah ping is working and we can telnet through port 13000 , cert is created using FQDN 

[Renan Corassa]

Certo. Em seguida, execute o comando klmover apontando para o FQDN do certificado. Isso geralmente deve resolver o problema.

 

klmover -address <fqnd> -ps 13000

Edited September 3 by Renan Corassa

[Renan Corassa]

@Tahmeed702
It worked out?

[Tahmeed702]

Hi Renan ,I tried connecting in all available ways but had no luck. I also imported the klserver certificate and attempted to install using below attached process. Please find the attached screenshots. 

I am sharing articles related to that https://support.kaspersky.com/help/ksc/15.1/en-US/227839.htm

 

[JL - KL DACH]

Hello,

check if the server name in the klserver.cer is correct. If yes, just copy the file over to the client to folder

"C:\ProgramData\KasperskyLab\adminkit\1103"

Restart Network Agent Service.

If the name in the certificate do not fit a connection cannot be done. Port 13000 and 14000 (non ssl) have to be open 

You can also view the certificate content by the properties of the Administrationserver under General.
If you are using a Proxy to connect KSC then enter the address in the properties of the Administrationserver under the Advanced section.

Best Regards