Kaspersky will not let me save file to box

[Realism51]

I use the Box application to share files between all my devices, and as of today, Kaspersky is now no longer allowing files to be saved directly to my box folders. 

I can save them on any other local drive and pathway, but not on anything relating to box. I get a virus scan failed error, but I have tested this and as soon as I disable Kaspersky, the issue goes away.  

I have tried to set exclusions for box, but it still continues to produce the same error.  Part of what I do depends on direct saving to box, how can we fix this

[Berny]

@Realism51 Welcome.

Which Kaspersky version are you running ?

[PabloCH]

Hi, I have the same problem trying to download files to our box.com drive from outlook or browsers.

Tank you in advance i you can help us to configure Kaspersky to allow download this files to box.

Pablo

 versión is 21.3.10.391 (M)

[PabloCH]

On 8/12/2023 at 7:55 AM, Berny said:

@Realism51 Welcome.

Which Kaspersky version are you running ?

versión is 21.3.10.391 (M)

 

 

[Berny]

@pal9000 

39 minutes ago, PabloCH said:

versión is 21.3.10.391 (M)

Please upgrade for free to version Kaspersky 21.18

Kaspersky: Basic, Standard, Plus, Premium - info & FAQ → Q1