I can't even access my account - no links work, and it doesn't load the pictures, I am using a VPN network though which I've always used, surely they wouldn't penalise people for using a VPN by having their page not load

Once again it's going to be volunteers who come to the rescue  ....

Edited January 31, 20251 yr by Berny

15 hours ago, frustratedkaspersky said:

I can't even access my account - no links work, and it doesn't load the pictures, I am using a VPN network though which I've always used, surely they wouldn't penalise people for using a VPN by having their page not load

Once again it's going to be volunteers who come to the rescue  ....

Hello @frustratedkaspersky, 

Welcome back!

• Can we please make a deal, (you) can offload -within reason - about robotic support - as much as (you) want, but please kindly drop the country reference. 

1. Let's start with some basics, which error(s) happen when (you) try to access: https://my.kaspersky.com/ - provide *details* please - (apart from the links & pictures) -> can (you) *sign-in* OR not even get that far? 
2. IF (you) don't use a VPN -> is it possible to access https://my.kaspersky.com/? 
3. IF (you) select *other* remote virtual locations - is https://my.kaspersky.com/? accessible, do the links & pictures work? 
4. Does the same problem -> unable to access https://my.kaspersky.com/ - happen in every supported browser: Edge, Firefox, Chrome? 
5. Does the same problem happen with Kaspersky Premium v21.20: https://www.kaspersky.com/downloads/premium? 
6. Please provide: Windows OS version & build -> in Windows Search, type WINVER - open the WINVER app, post back what is shown in the WINVER app please?

Please share the outcome when it's available?

Thank you?
Flood?+?