Kaspersky VPN doesn't re-connect after network re-connection or changing servers

[OldPossum]

Two related problems:
1. VPN never re-connects after PC re-connects to the same LAN (for any reason), can spend hours showing "Connecting..."

2. VPN never re-connects after changing VPN servers. It either stays in "Connecting..." state forever or shows "VPN connection is not available".

In both cases, only restarting PC fixes the problem. All attempts to stop program/service block internet connection, service starts but shows only "VPN connection is not available".

Thank you for any help.

[Berny]

@OldPossum Welcome.

What is your Kaspersky VPN version ?

Also, did you try uninstall / reinstall ?

 

[allek]

Good day I am contacting you with the products. Since yesterday after updating. win 10 system does not connect Kaspersky Sec. Con. to VPN servers. I ninstalled the app, then tried again, but no luck. Microsoft Windows 10 Enterprise x64 Build 19045 Kaspersky VPN version 21.8.5.452

 

Thank you in advance

[OldPossum]

Received notification about the comment posted on January 12th only today, January 27th (???).

VPN version: 21.8.5.452

Complete removal/re-installation didn't change anything in the program's behavior.

[Berny]

@OldPossum

Please contact Kaspersky Technical Support :
→ https://support.kaspersky.com/b2c#contacts

[OldPossum]

Kaspersky technical support is useless. Two times before I contacted them and, after weeks going back and force, finally found solutions myself.

[jonny quest]

Hi @OldPossum would you mind posting your solution for those of us who in the future may run into this problem, and hopefully then know how to resolve it?

Thank you for your consideration.

[OldPossum]

I didn't say I found a solution to the problem I still have now.

One I had before was also related to proper functioning of Kaspersky VPN. After about a month of correspondence with the tech support, when they requested tons of reports and screen copies and, finally, as a solution, suggested re-installing the software and Windows (!!!), I found out that the problem could have been resolved in a very simple and quick way - I had Kaspersky Security Data Escort Adapter (or whatever it was called at that time) disabled, switching it back to life immediately resolved the problem.

The other one was with having Kaspersky Password Manager linked to one account on multiple devices with access by multiple users, which, without any warning led to mix up of all passwords and sharing them between the users (!!! security at its best). It turned out such use was not anticipated by creators of the PM and no measures taken to prevent such event. Kaspersky tech support could only explain that such use was not expected and as a solution suggested to purchase multiple copies of the PM. Finally, I had to resolve the problem myself, but how I did that, I can't recall now.

Edited February 17, 2023 by OldPossum

[OldPossum]

March 18, 2023. Still no solution to the problem.