Kaspersky Vpn Does Not Work On My Windows Laptop (However It Works On My Android Phone And Ipad)

[Aras]

Kaspersky VPN application used to work well on my windows 11 laptop however I cannot connect any country for the last couple of days. When I click the connect button, it only says ''connecting...'' but never connects. A couple of times it connected but disconnected immediately. 

I have not changed any settings of my computer since the beginning of this issue. It just happened randomly.

Vpn application works normally on my android phone and Ipad on the same wifi. I tried changing the wifi but to no avail.

Software: Microsoft Windows 11 CoreSingleLanguage x64 Build 22621

Application Version : 21.18.5.438 (a)

[Berny]

@Aras Welcome.

Please reinstall on-top Kaspersky VPN ?

[midopharma]

I have the same problem

[midopharma]

since 2 days I am facing a strange issue. when I enable VPN it keeps trying to connect but eventually failed. as in the video attached. my windows 11 and I have premium license 

 

Edited August 16 by Berny
Merged with the post above your post

[Berny]

@midopharma Welcome.

Did you try uninstall → reinstall → reboot  ?
Also , what is your geographical location ?

[Guilhermesene4096]

@midopharmaWelcome

Have you tried reinstalling the app using the newer version?

Kaspersky VPN Secure Connection → Link de download

Uninstall the VPN completely, install the new version and check if the problem is resolved 👍

NOTE: Don't forget to connect the app to your My Kaspersky account to sync with your subscription.

Edited August 16 by Guilhermesene4096

[PauloDybala]

 

After the last update 4 days ago, I am facing a strange issue. When I enable the VPN, it keeps trying to connect but eventually fails, and I have a Premium license with my Windows 10

2 hours ago, Guilhermesene4096 said:

@midopharmaWelcome

Have you tried reinstalling the app using the newer version?

Kaspersky VPN Secure Connection → Link de download

Uninstall the VPN completely, install the new version and check if the problem is resolved 👍

NOTE: Don't forget to connect the app to your My Kaspersky account to sync with your subscription.

Note that I tried to reinstall the application using the latest version, nothing changes

Edited August 16 by PauloDybala

[Berny]

Please contact Kaspersky Technical Support :

https://support.kaspersky.com/b2c/#contacts

[midopharma]

after reinstalling nothing change 

From Saudi Arabia . 

 

I know it is not allowed used VPN here . but I worked for 8 months here without any issue 

[PauloDybala]

 

VPN unavailability in certain regions

 

In some regions, using a VPN is legally regulated. Currently, these countries are:

• Republic of Belarus
• Oman
• Pakistan
• Qatar
• Iran
• Saudi Arabia
• China 

https://support.kaspersky.com/KSDE/Android2.0_MR6_update19/en-US/180571.htm

[Guilhermesene4096]

@midopharma

In addition to what @Berny has already advised you,

Quote

"The use of VPN technology is subject to local laws and regulations.  Kaspersky VPN Secure Connection should only be used for its intended purpose. And it is not available for downloading or activation in Belarus, China, Saudi Arabia, Iran, Oman, Pakistan, and Qatar."

Kaspersky Lab works to ensure that the sale of the VPN in these countries does not take place

Support links:

VPN unavailability in certain regions

Edited August 20 by Guilhermesene4096

[Aras]

On 8/16/2024 at 6:31 PM, Berny said:

@midopharma Welcome.

Did you try uninstall → reinstall → reboot  ?
Also , what is your geographical location ?

I have tried uninstalling, reinstalling and rebooting. 

It did not work for me. By the time of this quote, it still does not work.

I live in Turkey. I know that some VPN providers do not work here however Kaspersky was working really well until a couple weeks ago.

Edited August 24 by Aras

[Flood and Flood's wife]

1 hour ago, Aras said:

I have tried uninstalling, reinstalling and rebooting. 

It did not work for me. By the time of this quote, it still does not work.

I live in Turkey.

I know that some VPN providers do not work here however Kaspersky was working really well until a couple weeks ago.

Hello @Aras, 

Thank you for replying & the information! 

1. Turkey is not listed as an excluded region: VPN unavailability in certain regions. 
2. IF a clean install of the VPN software, followed by a full reboot of the computer, checking all Windows patches are up-to-date & the system-date-and-time is correct; IF all those things have been done, please log a request with Kaspersky Customer Service  - https://support.kaspersky.com/tr/b2c/tr#contacts  - on the support page, select Email, then fill in the template as shown; please include a *detailed history*. Support may request logs, traces & other data, they will guide you:                                                                                               

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

Edited August 24 by Flood and Flood's wife
reformatted image

[Aras]

Hello,

 

I would like to thank you for the support. I have tried changing the WireGuard protocol and it worked.

I did not imagine the solution being this easy.

 

Best regards