After the latest Kaspersky VPN update, the service has become practically unusable for anyone who needs accurate manual location selection.

Here is a concrete example:

• I manually select Taiwan as the VPN location

• whatismyipaddress.com identifies the IP as Pakistan

• ipinfo.io identifies the same IP as Taiwan

• Other services sometimes identify it as Germany

This is not about “hiding my real location” — that part works fine and is obvious to everyone using a VPN.

The real issue is that manual location selection no longer corresponds to a consistent or reliable IP geolocation. In practice, this means:

• different websites see me as being in different countries at the same time

• services that rely on strict geolocation either block access or behave unpredictably

• the selected country becomes more of a label than an actual location

Support responded with a generic explanation of how VPNs hide real locations, which completely misses the point.
What users actually need to know is:

• are these locations virtual locations?

• does Kaspersky VPN still guarantee country-accurate IP addresses when a user manually selects a country?

If the answer is “no”, that should be stated clearly in the UI and documentation.

At this point, the unfortunate conclusion is that Kaspersky VPN has significantly degraded after the update, while the Kaspersky Antivirus product remains excellent and reliable.

I’m posting this here not to complain for the sake of complaining, but to get a clear technical explanation and hopefully prevent other users from wasting time troubleshooting something that is actually a design decision.

@Tolja Welcome.

↓ https://www.maxmind.com/en/locate-my-ip-address ↓

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Hello Berny,

Thank you for your reply and for the links. I understand that as a forum moderator you cannot directly change VPN servers or technical settings.

However, I wanted to kindly ask if you could check the IP geolocation yourself for the Taiwan server using a few common services:

https://whatismyipaddress.com/

https://www.whatismyip.com/

https://2ip.io/

https://www.myip.com/

https://www.showmyip.com/

You will likely see different countries reported depending on the service (e.g., Pakistan, Germany, maybe Taiwan), which illustrates the issue with manual location selection after the recent VPN update.

I thought it might be helpful for awareness and context, even if you cannot directly fix the problem.

Thank you for your time and help.

Best regards,

Hi @Tolja ,

12 hours ago, Tolja said:

I wanted to kindly ask if you could check the IP geolocation yourself for the Taiwan server 

Thank you for your additional comments.
I can reproduce your issue 🤔 , Kaspersky collaborators are watching this Forum.

Hello,

I think, this is the same issue as in the Bug 9290319: [SUPPORT][Pure] The Taiwan VPN location is issuing IP addresses not associated with Taiwan

If the issue reproduces on your PC/device, please contact to technical support. Developers are analyzing this issue in case by case mode. 

Thank you.