Kaspersky Total Security Update issue

[Van-Helsing]

Hello,

After Windows 11 latest updates build 22H2 and 2022-10 Cumutative update Kaspersky Total Security Upadte is freezing after few hours. And computer is needing a restart.

 

Furthermore while freezing application's main window and won't open. Additional  Kaspersky Total Security icon is disappearing from taskbar neither can terminate task from task manager.

Note that I have removed the Kaspersky Total Security with Kaspersky removal tool and reinstalled it again many times but the problem is still remaining.

Can you please fix these issues?

[Flood and Flood's wife]

  On 10/12/2022 at 8:13 PM, Van-Helsing said:

After Windows 11 latest updates build 22H2 and 2022-10 Cumutative update Kaspersky Total Security Update is freezing after few hours. And computer is needing a restart.

Furthermore, while freezing - application's main window and won't open. Additional Kaspersky Total Security icon is disappearing from taskbar, neither can terminate task from task manager.

Note that I have removed the Kaspersky Total Security with Kaspersky removal tool and reinstalled it again many times, but the problem is still remaining.

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Hello @Van-Helsing

Welcome!

1. When you've restarted the computer, how have you done this? 

Please log a case with support, select either Chat or Email, select Application malfunction, Application is crashing/hanging/freezing template; support may request logs, traces & other data, they will guide you 

• Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited October 12, 2022 by Flood and Flood's wife
Added a question

[Van-Helsing]

  On 10/12/2022 at 10:08 PM, Flood and Flood's wife said:

Hello @Van-Helsing

Welcome!

1. When you've restarted the computer, how have you done this? 

Please log a case with support, select either Chat or Email, select Application malfunction, Application is crashing/hanging/freezing template; support may request logs, traces & other data, they will guide you 

• Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

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Hello,

I have been already contacted support and opened many tickets about this issue, but the problem still remaining.

I am trying to find a solution, but there is not response from support team about this issue.

The icon on taskbar shows an arrow meaning downloading updates and the application won't open or finish the update of databases. It stucks on 0% or 9% of update procedure as it shows the application tooltip.

 

[Berny]

@Van-Helsing

Can you please provide your INC number in your next post, Kaspersky collaborators are watching this Forum.

[Van-Helsing]

Hello,

Yes sure, here there are INC000014615380, INC000014583716, INC000014615387

Edited October 18, 2022 by Van-Helsing
Post updated, provided more tickets.

[Van-Helsing]

  On 10/18/2022 at 6:55 PM, Berny said:

@Van-Helsing

Can you please provide your INC number in your next post, Kaspersky collaborators are watching this Forum.

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Also check and this ticket INC000014615387

[Van-Helsing]

Hello,

I have provide to Kaspersky Support the GetSystemInfo data, but I haven't any news about the issue.

Can you please, help me to resolve the problem?

[Berny]

@Van-Helsing

Sorry for the delay, I asked a Kasperksy collaborator to pick up your Topic.

[Danila T.]

  On 10/24/2022 at 4:30 PM, Van-Helsing said:

Hello,

I have provide to Kaspersky Support the GetSystemInfo data, but I haven't any news about the issue.

Can you please, help me to resolve the problem?

Expand  

Hello,

Sorry for the delay. You will be contacted shortly.