Kaspersky Total Security subscription code declaration, without activation

[dimitrisp]

Hello

On my computer I use the protection application Kaspersky Internet Security (since 2004), given that I am completely satisfied.

I recently purchased a subscription to Kaspersky Total Security.

However, I will install on the same computer the Kaspersky Total Security application when my Kaspersky Internet Security subscription expires.

QUESTION: How can I ensure that my new code will be valid after a certain period of time?

Can I register it (without activating it) on the "My Kaspersky" website, and if so, how is this done?

 

Thank you

[Berny]

@dimitrisp

Please follow these steps :

Add your KTS license in your My Kaspersky portal :

https://my.kaspersky.com/MyLicenses#/portal/pages/licenses/active

Next :

1) Uninstall KIS when expiring + reboot.

2) Download / install / activate KTS

3) Update databases+ reboot

[dimitrisp]

Thank you for your prompt reply.

I added the code to My Kaspersky portal. I haven't installed the KTS app yet.

But in My Kaspersky portal, it says "2 years protection, subscription expiration date 7-24-2024 KTS"

Why does it say an expiration date since you haven't installed KTS yet?

Edited July 23, 2022 by dimitrisp

[Berny]

@dimitrisp You are welcome.

If  the Auto-Renewal option was enabled the count down starts on the purchase day.

[dimitrisp]

I do not have KTS installed on any of my devices.

My subscription was also purchased today.

The auto-renew option should take effect upon installation of the KTS application.

I must have made a mistake to declare the subscription in "My Kaspersky" and it seems that I am losing 1 year and more. I was really upset about it.

Can I cancel the registration?

[Berny]

@dimitrisp 

You can’t cancel the registration, but however you can disable the Auto-Renewal :

https://support.kaspersky.com/common/buy/15346

[dimitrisp]

I can't find where the "Manage subscription" label is!

[Berny]

@dimitrisp

Please contact Kaspersky Technical Support 

→ https://support.kaspersky.com/b2c#contacts 
→ Contact us → Product help → E-mail → Contact Support

[dimitrisp]

Okay! I sent a message to support and am waiting...

Although I don't think they can fix my problem since the subscription was activated automatically.

I noticed that, after adding the password to My Kaspersky, kaspersky password manager in premium version, which I have installed on the pc, was automatically activated.

Of course, I didn't want that to happen.

I think it was my mistake to declare the membership for KTS.

I'm a simple user and I didn't know enough about the activation process, that's why I asked in the forum...

So I guess I lose my two year subscription as I don't need it now!

Unfortunately for me, mistakes pay accordingly!

Do you have any other idea?

Edited July 24, 2022 by dimitrisp

[Berny]

@dimitrisp

Please inform Tech Support that this was an unintentional choice …

[dimitrisp]

Ok...

Thank you very much...