Kaspersky Standard kills internet on all browsers (chrome, firefox, opera)

[MirceaForce]

Using latest version of kaspersky standard 21.22.7.466(a)

This is the second time I've encountered this issues something is kiiling the internet via all browsers(chrome, firefox, opera) even edge, my pc is up for 15 days does not matter for the moment it's random thing, the only solution I had is to exit kaspersky standard and all came to normal funny is that when the issue happened the internet was working for all other app except the browsers.

I don't use the kaspersky extension on browsers

I don't use the protection from windows

I'm using latest version windows 11

Never seen this issues with kaspersky for more then 10 years

The only thing that happend twice last 15 days and today is that I was browsing strava in the firefox browser

 

Anyone had this issues or similar ?

[MirceaForce]

28 minutes ago, MirceaForce said:

Using latest version of kaspersky standard 21.22.7.466(a)

This is the second time I've encountered this issues something is kiiling the internet via all browsers(chrome, firefox, opera) even edge, my pc is up for 15 days does not matter for the moment it's random thing, the only solution I had is to exit kaspersky standard and all came to normal funny is that when the issue happened the internet was working for all other app except the browsers.

I don't use the kaspersky extension on browsers

I don't use the protection from windows

I'm using latest version windows 11

Never seen this issues with kaspersky for more then 10 years

The only thing that happend twice last 15 days and today is that I was browsing strava in the firefox browser

 

Anyone had this issues or similar ?

Also windows did another update...strange after that KS 21.22.7.466(a) went 21.22.7.466(b), in the past some yellow information was showing around 

Also don't use anti banner 

[Berny]

@MirceaForce

Please restore default settings ?

[harlan4096]

Also, maybe You got a corrupted update, You can try to uninstall K. and then a clean installation.

[MirceaForce]

4 hours ago, Berny said:

@MirceaForce

Please restore default settings ?

Yes, the problem is that it's random....did the default...now also on the patch b version waiting to see if it happens again...very strange

[Berny]

@MirceaForce

7 hours ago, MirceaForce said:

Kaspersky Standard kills internet on all browsers

If the problem is persisting → How to collect network traffic logs with WireShark

"  To troubleshoot issues with your network connection,
Kaspersky Customer Service may require the network traffic logs. .... "

 

[MirceaForce]

1 hour ago, harlan4096 said:

Also, maybe You got a corrupted update, You can try to uninstall K. and then a clean installation.

as you seen my post there is a random problem I don't know what triggers the issue...I don't know if this will help...but will sure try it now I'm on patch B will see how it goes 

19 minutes ago, Berny said:

@MirceaForce

If the problem is persisting → How to collect network traffic logs with WireShark

"  To troubleshoot issues with your network connection,
Kaspersky Customer Service may require the network traffic logs. .... "

 

ok downloaded the tool, if the issues will happen again will collect the logs, and then submitted to the support or here ?

[Berny]

6 minutes ago, MirceaForce said:

will collect the logs, and then submitted to the support or here ?

Please submit the log to Kaspersky Technical Support.