kaspersky standard appeared white screen

[zhengwei]

I open some software, then kaspersky popup a window. I don't click OK button immediately. Windows locked the screen after some miniute, I clicked mousepad, but full scrren is white screen, and Desktop disappeared

Anybody could tell me how to fix it

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide version of Windows operating system and K. product installed.

 

Can You attach a capture with the issue?

[zhengwei]

2 minutes ago, harlan4096 said:

Welcome to Kaspersky Community.

 

Please provide version of Windows operating system and K. product installed.

 

Can You attach a capture with the issue?

OS is win10， Kaspersky version is 21.20

While full screen is white, I can move the mousepad, I think system has not crashed, but Desktop disappeared.

I also try to kill explorer.exe with taskmgr.exe, then create explorer.exe, this problem didn't solve

[harlan4096]

What exact version of Windows 10? Do you have it completely up to day via Windows Update, check also Optionals?

 

Last version of Kaspersky is 21.23.

[zhengwei]

17 hours ago, harlan4096 said:

What exact version of Windows 10? Do you have it completely up to day via Windows Update, check also Optionals?

 

Last version of Kaspersky is 21.23.

Windows 10 is final version because Microsoft don't  provide new updates

Exact version of Windows 10 is 25H2

I guess this issue is not a bug of OS or Kaspersky, instead of that, this is security mechanism of Kaspersky, popup window locked Desktop, and I don't click OK button at once,  it occured deadlock after Windows locked the screen.

Edited 10 hours ago by zhengwei

[zhengwei]

On 11/6/2025 at 4:38 PM, harlan4096 said:

What exact version of Windows 10? Do you have it completely up to day via Windows Update, check also Optionals?

 

Last version of Kaspersky is 21.23.

Sorry for that. I tell you wrong version

Exact version of Windows 10 is 22H2