kaspersky standard appeared white screen

[zhengwei]

I open some software, then kaspersky popup a window. I don't click OK button immediately. Windows locked the screen after some miniute, I clicked mousepad, but full scrren is white screen, and Desktop disappeared

Anybody could tell me how to fix it

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide version of Windows operating system and K. product installed.

 

Can You attach a capture with the issue?

[zhengwei]

2 minutes ago, harlan4096 said:

Welcome to Kaspersky Community.

 

Please provide version of Windows operating system and K. product installed.

 

Can You attach a capture with the issue?

OS is win10， Kaspersky version is 21.20

While full screen is white, I can move the mousepad, I think system has not crashed, but Desktop disappeared.

I also try to kill explorer.exe with taskmgr.exe, then create explorer.exe, this problem didn't solve

[harlan4096]

What exact version of Windows 10? Do you have it completely up to day via Windows Update, check also Optionals?

 

Last version of Kaspersky is 21.23.