Kaspersky Shop Portal

[Safik]

I am unable to login into the Kaspersky Shop Portal; https://shop.kaspersky.com/enduser-portal to manage my subscription. Tried to sign in with MyKaspersky account but said login failed. Please Help.

 

[Flood and Flood's wife]

Hello @Safik, 

Welcome!

1. What is the *actual* URL - is it correct? 
2. Has the URL *ever* worked, i.e. is this a new problem or has always existed? 
3. Have you tried *all* supported browsers - Chrome, Edge, Firefox?
4. IF the installed Kaspersky software is *paused or exited*, does the login work? 

Please let us know? 

Thank you?, 

Flood?+?

[Flood and Flood's wife]

Hello @Safik, 

• There appears to be an issue with the page, please contact Kaspersky Support, select either Chat or Email, fill in the Order & Payment issues, Other template, provide Support with a full history of the problem, they will help you. 

Please share the outcome with the Community, when it's available? 

Thank you?, 

Flood?+?

[Safik]

1 hour ago, Safik said:

I am unable to login into the Kaspersky Shop Portal; https://shop.kaspersky.com/enduser-portal to manage my subscription. Tried to sign in with MyKaspersky account but said login failed. Please Help.

 

Kind reminder for those who don't know. MyKaspersky and Nexway portal are not using the same account.

[Flood and Flood's wife]

Hello @Safik, 

Thank you for posting back! 

We're delighted the issue is resolved?‍♂️

We're not sure if the issue (for you), was you were using the wrong account login details, however, that aside, there is an issue with the Kaspersky/Nexway portal page, we've logged it with Kaspersky support, it has been escalated to Russia HQ experts. 

Thank you?, 

Flood?+?

Edited June 12, 2022 by Flood and Flood's wife

[nss]

Why does Kaspersky make it so complicated to buy its products.

I can't login to the shop. I can't create a new account. I can't renew license...

It makes me want to change product. But i don't want to.

[Flood and Flood's wife]

3 hours ago, nss said:

I can't login to the shop. I can't create a new account. I can't renew license...

Hello @nss, 

Welcome!

1. What errors are showing please?
2. Do the errors happen in every browser -> Chrome, Edge, Firefox?
3. Which User profile are you using to login? 
4. Has Support been contacted, on the support page, select either Chat or Email, then fill in Order & payment issues, Pricing, discounts, how to purchase etc template (follow our image as a guide):

IF you get stuck or need more help, please post back? 

Thank you?

Flood? +?

Edited July 6, 2022 by Flood and Flood's wife