Jump to content

Kaspersky Shop Portal


Safik
 Share

Go to solution Solved by Flood and Flood's wife,

Recommended Posts

Hello @Safik

Welcome!

  1. What is the *actual* URL - is it correct
  2. Has the URL *ever* worked, i.e. is this a new problem or has always existed? 
  3. Have you tried *all* supported browsers - Chrome, Edge, Firefox?
  4. IF the installed Kaspersky software is *paused or exited*, does the login work? 

Please let us know? 

Thank you🙏

Flood🐳+🐋

Link to comment
Share on other sites

  • Solution

Hello @Safik

  • There appears to be an issue with the page, please contact Kaspersky Support, select either Chat or Email, fill in the Order & Payment issues, Other template, provide Support with a full history of the problem, they will help you. 

Please share the outcome with the Community, when it's available? 

Thank you🙏

Flood🐳+🐋

Link to comment
Share on other sites

Hello @Safik, 

Thank you for posting back! 

We're delighted the issue is resolved🤸‍♂️

We're not sure if the issue (for you), was you were using the wrong account login details, however, that aside, there is an issue with the Kaspersky/Nexway portal page, we've logged it with Kaspersky support, it has been escalated to Russia HQ experts. 

Thank you🙏

Flood🐳+🐋

Edited by Flood and Flood's wife
Link to comment
Share on other sites

  • 4 weeks later...

Why does Kaspersky make it so complicated to buy its products.

I can't login to the shop. I can't create a new account. I can't renew license...

It makes me want to change product. But i don't want to.

Link to comment
Share on other sites

Posted (edited)
3 hours ago, nss said:

I can't login to the shop. I can't create a new account. I can't renew license...

Hello @nss

Welcome!

  1. What errors are showing please?
  2. Do the errors happen in every browser -> Chrome, Edge, Firefox?
  3. Which User profile are you using to login? 
  4. Has Support been contacted, on the support page, select either Chat or Email, then fill in Order & payment issues, Pricing, discounts, how to purchase etc template (follow our image as a guide):

image.thumb.png.b550ef4f63468a62bdbd5a855f4adaaf.png

IF you get stuck or need more help, please post back? 

Thank you🙏

Flood🐳 +🐋

Edited by Flood and Flood's wife
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share



×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.