Kaspersky seem to block websites loading large JSON payload

[Mobalytics RA]

Hello Kaspersky Team,
I’m representing the Mobalytics team. We’ve been receiving an increasing number of user complaints regarding Kaspersky antivirus blocking access to our website. To clarify, we’re not engaging in any malicious activity. The only potential trigger we’ve identified is our website loading a large JSON payload containing game information (e.g., https : /mobalytics.gg/poe-2/builds ). Currently, we’re advising users to disable the “Inject script into web traffic” functionality in Kaspersky, which resolves the issue, but this isn’t an ideal long-term solution. We’d like to ask if there’s a way to whitelist our website in Kaspersky, or if you could suggest alternative solutions. We considered splitting the JSON payload into multiple requests, but our team is unsure if this would resolve the issue.

Thank you in advance for your assistance. We look forward to your guidance.
Best regards,

Roman Liubushkin

Mobalytics Team

Edited Monday at 03:24 PM by Berny

[Berny]

@Mobalytics RA Welcome.
 

According Kaspersky Threat Intelligence Portal your site is clean.

I can't reproduce your issue , please Read before you create a new topic!

 

 

[Flood and Flood's wife]

14 hours ago, Mobalytics RA said:

I’m representing the Mobalytics team.

• We’ve been receiving an increasing number of user complaints regarding Kaspersky antivirus blocking access to our website.
• To clarify, we’re not engaging in any malicious activity.
• The only potential trigger we’ve identified is our website loading a large JSON payload containing game information (e.g., https : /mobalytics.gg/poe-2/builds ).
• Currently, we’re advising users to disable the “Inject script into web traffic” functionality in Kaspersky, which resolves the issue, but this isn’t an ideal long-term solution.
• We’d like to ask if there’s a way to whitelist our website in Kaspersky, or if you could suggest alternative solutions. We considered splitting the JSON payload into multiple requests, but our team is unsure if this would resolve the issue.

Hello @Mobalytics RA, Roman Liu

• Also, on (your) site - at poe-2/builds, we got no actual Kaspersky *blocks*, i.e. Kaspersky didn't generate any alerts/events that logged in the Kaspersky Reports, however, we observed parts of the page not loading, we resolved this by changing Kaspersky Protection Extension, Private Browsing, to Allow Data Collection on this website. 
• Re “Inject script into web traffic”, read: Network settings, Inject script into web traffic to interact with web pages -> You're correct - it's not an ideal long-term solution, more often than not this 'solution' is used as a test to see where a problem may be coming from; depending on the information (you) provide to @Berny, it's possible that there will be a better solution. 

Thank you🙏
Flood🐳+🐋

Edited 18 hours ago by Flood and Flood's wife
https://support.kaspersky.com/help/Kaspersky/Win21.19/en-US/201001.htm

[Mobalytics RA]

Thank you for replies guys, It's good to hear that Threat Intelligence Portal thinks that website is clean 👍 I'll try to collect more info from the users who still having troubles with access.

[Berny]

@Mobalytics RA You are welcome.

I checked some JavaScript files  👍 ↓

Spoiler

but the other hand I got e.g. this error 🤔↓