kaspersky security for windows server installions problem

[Mohamed Salah Salem]

Dear Team
    kindly we have problem when install Kaspersky security for file server failed GSI attached
Thanks
Mohamed Salah

[Nikolay Arinchev]

Hi,

Could you please clarify is it a remote or local installation?

Could you please describe the scenario that leads to installation error with more detailes?

Thank you!

[Mohamed Salah Salem]

hi
 i try to install local within installation it write roll back then it roll back no error 
thanks

[Mohamed Salah Salem]

also kindly check attached logs

[Nikolay Arinchev]

For further investigation please provide us with installation logs as described at the article - https://support.kaspersky.com/13765#block1

logs.docx does not contain any valuable information.

Thank you!

[raviparker]

I would suggest, before installing Kaspersky, install any updates from microsoft from check for updates in windows option. Once windows updates are installed, install the latest version of Kaspersky for File server from the website. That may help.

[Oleg Bykov]

Hello,

Cyclic restart are a sign of a BSOD. Can we get the full memory dump for analysis?