Kaspersky Security Cloud is blocking Slack and WhatsApp desktop apps on Windows

[hummus]

I used to run the WhatsApp and Slack applications on Windows 10 with no problem - but since I installed KSC they can’t connect. They can’t find a connection.

I uninstalled and reinstalled them - but nothing. And - since it’s both of them then I know it’s not a problem with them. 

I can easily use the web version of Slack and WhatsApp - but not the desktop app.

If I close down KSC - they work fine.

How do I fix that?

Thanks.

[Berny]

@hummus Welcome.

Please check your Kaspersky reports ?

https://support.kaspersky.com/KIS/2020/en-US/70885.htm 

→ Settings → More Tools → Reports

 

Link

 

[hummus]

@Berny I did - but I find nothing that suggests anything.

I’ve attached reports of the last week. Anything that isn’t included is empty.

Thanks.

[Berny]

@hummus

First let’s start with your Web Antivirus Report :

“Detected    not-a-virus:HEUR:AdWare.Script.Pusher.gen    
Contains adware, auto-dialers,
legitimate software that can be used by criminals to damage your computer or personal data”

Please see this important Topic from @richbuff 

Link

Your File Anti-Virus report contains problems pointing to WhatsApp.