Kaspersky Security Center 12 Network Agent (12.2.0.4376) (klnagent.exe)

[PhothongDPS]

Hi,

I found some problem with netagent on client machines running on Windows 7 professional Service pack 1. The problems are klnagent service in not running (actually it’s started and then stopped).

Try to run klangent.exe is also failed.

And here’s log of knlagchk.exe’s output

 

Starting utility 'klnagchk'...
Checking the command-line options...OK
Initializing basic libraries...OK
Current device is 'atm-lntbranch'
Network Agent version is '12.2.0.4376 (openssl)'


Reading the settings...OK
Verifying the settings...OK
Network Agent settings:
  Administration Server address: '***I HIDE THIS IP'
  Use SSL: 1
  Compress traffic: 1
  Numbers of the Administration Server SSL ports: '13000'
  Numbers of the Administration Server ports: '14000'
  Use proxy server: 0
  Administration Server certificate: available
  Open UDP port: 1
  Numbers of UDP ports: '15000'

  Synchronization interval (min): 15
  Connection timeout (in seconds): 30
  Send / receive timeout (in seconds): 180
  Device ID: ******* I HIDE THIS ID


Attempting to connect to Administration Server...OK

Attempting to connect to Network Agent...Error - Network Agent is not running


Deinitializing basic libraries...OK

 

[LingNoi]

Hello,

Can you install the patch 12.2 ==> https://support.kaspersky.com/15627

Patch for Network Agent patch_12_0_0_7734_nagent_12_2.zip 

 

Best Regard,

[CDA_]

On 2/24/2022 at 10:33 AM, LingNoi said:

Hello,

Can you install the patch 12.2 ==> https://support.kaspersky.com/15627

Patch for Network Agent patch_12_0_0_7734_nagent_12_2.zip 

 

Best Regard,

Hi, I wanted to ask you an inquiry.

We have "Kaspersky Security Cloud" and we have recently purchased the solution "Kaspersky Security Business" although they are different products, they use the same agent, however, they target different management servers.

Is it possible, somehow (command line or similar) to update the "Network Agent" so that it points to my new administration server ? Both consoles are Cloud and I can see both licenses that are still active from the same one. Kaspersky Security Cloud's solution expires in a few weeks, so I would like to avoid the migration process by reinstalling agents since not all users are on-site.

Thanks a lot!

[JL - KL DACH]

Hello CDA_,

as the KES Cloud installation package contain a built-in Network Agent which is configured with specific connection settings while creating the package in the cloud console.  It will be necessary to uninstall the network agent otherwise you are not able to use the On-Prem Version of Administrationserver Console.

What you can try is using command klmover from Network Agent installation folder.
Run CMD as Admin and klmover /? to get the command. It might be klmover -address KSCSERVERADRESS

But if this will not work you have to unnistall and reinstall the Network Agent