Kaspersky Security Center 10 blocking camera

[Aideux]

Hello, I have been trying to troubleshoot a Logitech c930e and a c920 which both don't work on one of our PCs. I have: -Updated BIOS -Updated all device drivers -Direct USB connectivity to machine didn't change the result -Uninstalling and reinstalling webcam drivers didn't work -Changing values in registry didn't work -Whitelisted camera in AV console via new policy group -Allowed all USB inputs (reverted after testing) -Changing camera access to "everyone" (reverted after testing) It seems as though the only way to get the cameras working is when it's whitelisted in our anti-virus, but even allowing the devices through the AV isn't enough: the AV needs to be completely disabled in order for the cameras to be recognized. Are there suggestions you may have? Thank you.

[Dmitry Parshutin]

Hello! Can you please clarify, if there is an affecting component of security and by disabling this component the problem can be solved? Do you have any events during the problem reproducing? Thank you!

[primus]

We had the same issue, was blocking webcams as well as microphones. Try disable HIPS, test and see if that works. If it works then please try: Enable HIPS. Open HIPS in the Policy then: Edit Application Rights for "Trusted" and "Low Restricted" Click the "Rights" Tab Scroll down and make sure Webcam is ticked for both of these.

[Nikolay Arinchev]

Hi, Could you please clarify what version of KES is used at affected host? Thank you!