Kaspersky Safe Kids (2022) AU Premium/Free download page, Free link does not download executable, loops, confirmed by Kaspersky Chat support

[Flood and Flood's wife]

Hello Kaspersky experts: @Igor Kurzin, 

https://www.kaspersky.com.au/safe-kids?icid=gl_sup-site_acq_ona_oth__onl_b2c_klsupport_buylink____ksk___#downloads

Free link does not download executable, loops. Kaspersky Chat op gets the same result. 

Premium link works as it should. 

Link

 

• We removed our Premium KSK to help a Community member, urgently need the free exe, so we can reinstall & reactivate Premium KSK on our system, can anyone help with an exe please? 

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

Hi Flood, 

Thanks for reporting this, we will get it fixed. 

Try downloading here: 

https://www.kaspersky.com/downloads/safe-kids

 

Regards,

Igor

[Flood and Flood's wife]

Hi @Igor Kurzin, 

Thanks!

Too cool for school, you could get a job with Kaspersky, we’ll send a recommendation😁

 You’re the best!!

Flood🐳+🐋

💥 Please share the d/l source with support so they can ‘help’ desperate customers. 

[Flood and Flood's wife]

Hello @Igor Kurzin, 

Original issue remains outstanding?, remind us not to mark things as “Solved” until they are please?

Thank you??

Flood🐳+🐋

[Igor Kurzin]

Hi Flood,

The responsible teams are working on this. There is a process they have to follow and due to several reasons it is taking time. There was a communication on the issue (5436901) this week, I am keeping an eye on it, and as soon as it is fixed, I will give you an update. Sounds good? :) 

 

[Flood and Flood's wife]

Hi @Igor Kurzin, 

да

?