Kaspersky rescue disk does not detect Ethernet or WiFi adapters

[Guest #9853]

Kaspersky rescue disk is a great tool that I have been using for a while. However, in my new computer, it fails to detect network adapters.

Attached is the hardware related information.

Please, let me know if is there a quick parameter fix I could work on.

Cheers,

Filipe

 

[nexon]

Hi,

Welcome.

Please see https://support.kaspersky.com/14228#block3

[Andrey Kirzhemanov]

Hi, @filipe.mello!

KRD18 works fine on previous models of HP Spectra 360, but new model = new hardware. It seems that problem with Wi-Fi driver:

[ 4.094269] r8152 2-2.2:1.0 (unnamed net_device) (uninitialized): Unknown version 0x6010
[ 4.094272] r8152 2-2.2:1.0 (unnamed net_device) (uninitialized): Unknown Device

 Can you provide full notebook model name, please? I’ll try to find proper driver.

Ethernet driver is broken too.

[Guest #9853]

Hi Andrey,

Thank you very much for prompt support.

HP Spectre x360 Convertible 15-ch0xx
BIOS Version F.31
Date 5/20/2019

MOTHERBOARD Manufacturer HP Model 83BA Version 57.33
OPERATING SYSTEM Edition Microsoft Windows 10 Home (64-bit) Version (Build) 1909 (10.0.18363)

 

Let me know if it is enough.

Cheers,

Filipe