Jump to content

Kaspersky Rescue Disk Booting problem in DELL XPS 15 9500


Recommended Posts

  • 2 weeks later...

Hi @Nabin 

Okay you gave no information how you attempted to use Kaspersky rescue Disk.

Did you download Kaspersky Rescue Disk to a USB drive or CD/DVD disk?

Here is some information that may help you attempt procedure again.

How to boot under Kaspersky Rescue Disk 18


How to write the image of Kaspersky Rescue Disk 18 to a USB drive or CD/DVD


How to scan your computer with Kaspersky Rescue Disk 18


Thank you

Link to comment
Share on other sites

  • 3 months later...

I’ve the same DELL Laptop XPS15 9500 and the same problem: After language selection and grafic mode (simple/advanced) the screens go to black, the ventilator is sometimes working, waiting for >10 min, no change, still black screen, no keyboard reaction. Only hard reset works (power button for >10 sec) to get the PC back (boots normal).

Some background infos:

  • Windows10/64 (latest update)
  • UEFI capabale USB disk created with RUFUS (as noted in https://support.kaspersky.com/14226#block1)
  • DELL OneTime boot option (F12) started, UEFI USB disk found & selected
  • Kasperky bootscreen shown (high resolution, language selection shown, selected English)
  • 2nd level menu shown afterwards
  • but none of the folliwing selections works => all enter into endless black screen
Link to comment
Share on other sites

  • 3 weeks later...

kaspersky rescue disk 18 usb bootable get blank screen after selecting  language ( English) and graphics mode. Usb bootable was mounted with Rufus 3.13. Machine - Dell inspiron 15 5500, processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz   1.38 GHz.

Mounting setting partition scheme MBR, file system FAT32. USB drive 8 GB.

Please advise !

Link to comment
Share on other sites

  • 6 months later...

Hi all, I have the same issue. DELL XPS 9500 is not booting KRD from USB correctly. The USB-stick works perfectly (!) with another computer but not with this DELL laptop. The black screen appears right after language and graphical settings. Kaspersky and DELL should align better. There are many DELL users in the field. Thanks for your help

Link to comment
Share on other sites

  • 1 year later...
  • 3 weeks later...


burn on a USB Linux mint and download Kaspersky virus removal tool 2015 and put in the USB, then install in Linux using Software manager 'PlaywithLinux', the using this app, run Kaspersky.


then when you open Kaspersky virus removal tool search for the mounted file of Windows!

That my temporary fix 

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

  • Create New...