Kaspersky Protection Extension notifications to install it in Google, while it is already installed.

[LARY]

Does anybody know how to fix this bug between Kaspersky's Premium app extension and Google that has been happening for a week? Every time I close and I open the browser it is shown this annoying notification..but the most funny thing is that the extension is already installed in Google..clearing google's cache or reinstalling Kaspersky did not help...I do not know what's happening..the extensions below are used for almost 1,5 year without facing any issues...I suspect this is clearly a Kasperksy bug ... I have already an open ticket to the service support, but I have not received an answer regarding this issue. I have also tried to uninstall some extensions in Google, but it did not help...The only thing that fixes it temporarily is to close google press upon the turn on notification or by toggling on/off the kaspersky's extension while being on google... 

 

 

this stupid bug, is only happening in Google (not in other browsers that I use: edge and mozilla work fine)

[LARY]

I have just reset google settings...it works till now...no notifications...but let's see it..

[LARY]

it did not work...after opening again google, the same annoying notification appeared...it's a bug between kaspersky and Google for sure...when will it be fixed?

[LARY]

No answer received till now here, even from the support members. Very disappointing to ignore your customers. Maybe its time to switch to another company after many years of use. 

[Berny]

@LARY Welcome.

I have paid attention to your Topic and note that you have made the correct attempts to resolve your problem. On this user Forum we do not request system logs for privacy reasons , therefore Kaspersky Technical Support remains your best option.

[harlan4096]

Did you uninstall Kaspersky add-on from Chrome, and when get the warning to install the add-on in K. GUI install again?

[LARY]

6 hours ago, Berny said:

@LARY Welcome.

I have paid attention to your Topic and note that you have made the correct attempts to resolve your problem. On this user Forum we do not request system logs for privacy reasons , therefore Kaspersky Technical Support remains your best option.

Thank you! Yes indeed I am going to have a live chat conversation with them, today

3 hours ago, harlan4096 said:

Did you uninstall Kaspersky add-on from Chrome, and when get the warning to install the add-on in K. GUI install again?

Yes! After doing all of these attempts, I tried to uninstall the extension in Google, then pressed upon the Kaspersky's main menu notification (as shown in the picture below) but it was a temporary solution..another temporary solution was to toggle on/off the kaspersky's extension app in while I am using the Google browser or just to reopen the browser again...Yes I know...it is very weird...it can't be that I am the only one who is facing such an issue...This is currently happening between google and Kaspersky for a week period now..

7 minutes ago, LARY said:

Thank you! Yes indeed I am going to have a live chat conversation with them, today

Yes! After doing all of these attempts, I tried to uninstall the extension in Google, then pressed upon the Kaspersky's main menu notification (as shown in the picture below) but it was a temporary solution..another temporary solution was to toggle on/off the kaspersky's extension app in while I am using the Google browser or just to reopen the browser again...Yes I know...it is very weird...it can't be that I am the only one who is facing such an issue...This is currently happening between google and Kaspersky for a week period now..

 

Edited July 3 by LARY

[LARY]

[LARY]

The funny thing is that I was proposed to download and run this logMel tool exe, which is marked as virus-trojan by Kaspersky itself..I have just disinfected my PC, restarted and of course ran MRT, MSERT, full Kaspesrky scan, clean temps, sfc /scannow....What can I say, if the software proposed to help me chat online, is marked by themselves as trojan? I do not care if it a fault positive or not..And of course I will not run it again. Now things are fine regarding the virus threat and I am just waiting for an alternative solution. You are not serious... The fix is easy. Something is happened between Kaspersky's extension and Google. Fix it via an update to your extension in this browser

 

 

Edited July 3 by LARY

[harlan4096]

Can You provide, just to discard, the version of Kaspersky Premium installed?

[LARY]

[LARY]

Hello again dear friends. It's been 2 days since the error bug has not appeared to the app's main menu. Ok yes this is great. I sent them yesterday to inform them about it and told them " not to be given an answer like super!! Just monitor it and inform us about". Guess what? I was given exactly the same answer. Not to mention that I had also asked another thing (regarding core isolation - memory integrity to make it harmonically work with their app so as not to have it turned off) and no answer was given to that. And this is not the first time that happens something like this. The last two days we are trying to fix how to make a contact with LogMeIn exe file, which after their proposal I tried to install and it was detected as virus - Trojan by their own company!!!! I proposed team viewer/ anydesk which are safe apps but no answer be given to proceed with this.

After a useless week email conversation I conclude to that below:

These kind of manners shows me: a) irresponsibility b) they do not care-ignore customer needs c) they don't read whole messages. So they ignore me. They just answer something so as not to be shown rude.

In conclusion, regarding my issue it was fixed by itself without their help. Because either they do not know their job or they do not know how to fix it. They also told me another irrelevant thing, that they want me to run some diagnostics in case it appears again (while I have already run the gsi tool exe and did exactly what I was instructed to do except for the virus LogMeln file). 

It's a shame to treat customers like this.

I have already set an example regarding an error in malwarebytes extension in firefox, a month ago. I sent them the diagnostics required. They updated it, I tested it and that's all. 

After these, it's time to think to switch after 14 years to bitdefender which is of course better than Kaspersky. 

I can't tolerate treating their customers like this. If you do not know your job, then stop working there