Kaspersky Premium update 26th November, 2025, now unable to use other apps

[AngryAlpaca]

Just to piggyback on here I use the android kaspersky premium app that has the vpn built in and it was forced to update today seemingly a few hours ago and its stopped certain parts of apps loading properly, cant share images from gallery or paste them into discord. Cant access duckduckgo. Couldnt load anything inside google play store or samsung store with the vpn on. Couldnt load grok inside x app until i changed dns to one.one.one.one.

Not sure what youve changed but it seems to have caused me a great deal of problems on a product that was working perfectly.

[Flood and Flood's wife]

6 hours ago, AngryAlpaca said:

• I use the android Kaspersky premium app that has the vpn built in and it was forced to update today seemingly a few hours ago and its stopped certain parts of apps loading properly, cant share images from gallery or paste them into discord.
• Cant access duckduckgo.
• Couldn't load anything inside google play store or Samsung store with the vpn on.
• Couldn't load grok inside x app until i changed dns to one.one.one.one.
• Not sure what you've changed but it seems to have caused me a great deal of problems on a product that was working perfectly.

Hello @AngryAlpaca, 

Welcome!

1. Note & *follow* this advice from Kaspersky:  IF *after* a *clean* install, the issues persist, please proceed to dot point 2. 
2. Log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request:                                                               

Thank you🙏
Flood🐳+🐋

Edited 9 hours ago by Flood and Flood's wife
formatting

[AngryAlpaca]

I have  tried a clean install to no avail. Do feel my symptoms were better associated in the thread youve moved me from. Like DNS related stuff.

Have opened a ticket with Support.

Just to be clear to anyone else who may be experiencing this the issue is that

Whilst CONNECTED to the VPN. The following does not work at all or as intended.

Duckduckgo. Cant access their website or use their search engine within a browser. Connection hangs and terminates Indefinitely.

X App. Twitter not loading or refreshing its feed properly or loading the Grok Component.

Discord. Could not share images from gallery into the app, paste images or load gifs from the gif interface. Somthing causing a blockage to their media servers.

App Stores. Could not load Galaxy or Play stores properly.

gmail.com -  Connection hangs much like duckduckgo. App however works fine.

And to be crystal clear every single one of these things has worked fine on vpn on android on a s22 for a year. Until forced update yesterday.

The only thing I could see to do on my end was enforce cloudflare DNS which seemed to get 1 or two things to work but alot of these problems remain.