Kaspersky Premium update 26th November, 2025, now unable to use other apps

[AngryAlpaca]

Just to piggyback on here I use the android kaspersky premium app that has the vpn built in and it was forced to update today seemingly a few hours ago and its stopped certain parts of apps loading properly, cant share images from gallery or paste them into discord. Cant access duckduckgo. Couldnt load anything inside google play store or samsung store with the vpn on. Couldnt load grok inside x app until i changed dns to one.one.one.one.

Not sure what youve changed but it seems to have caused me a great deal of problems on a product that was working perfectly.

[Flood and Flood's wife]

6 hours ago, AngryAlpaca said:

• I use the android Kaspersky premium app that has the vpn built in and it was forced to update today seemingly a few hours ago and its stopped certain parts of apps loading properly, cant share images from gallery or paste them into discord.
• Cant access duckduckgo.
• Couldn't load anything inside google play store or Samsung store with the vpn on.
• Couldn't load grok inside x app until i changed dns to one.one.one.one.
• Not sure what you've changed but it seems to have caused me a great deal of problems on a product that was working perfectly.

Hello @AngryAlpaca, 

Welcome!

1. Note & *follow* this advice from Kaspersky:  IF *after* a *clean* install, the issues persist, please proceed to dot point 2. 
2. Log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request:                                                               

Thank you🙏
Flood🐳+🐋

Edited 27 minutes ago by Flood and Flood's wife
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