Kaspersky premium subscription issue ( no activation code via online shopping )

[Aria0001]

I purchased one year kaspersky premium via online store. I received two PDF files but there was no activation code in my email. Then, I installed the premium version of software Now I don't know how to activate this product in my pc besides there is no link to proceed for activation... Is there any solution for such problem ? 

Edited January 8, 2024 by Aria0001

[Flood and Flood's wife]

2 hours ago, Aria0001 said:

I purchased one year kaspersky premium via online store. I received two PDF files but there was no activation code in my email. Then, I installed the premium version of software Now I don't know how to activate this product in my pc besides there is no link to proceed for activation... Is there any solution for such problem ? 

Hello @Aria0001, 

Welcome!

I paid for an activation code but didn't receive it:

• Kaspersky Standard, Plus, and Premium do not require activation codes.
• After purchasing on the Kaspersky website, the subscription will be automatically added to your My Kaspersky account. The application will be activated automatically after you download and install it.

1. ?Have (you) signed into the Kaspersky Premium *application*, using the *same* email address (you) used to purchase the subscription - the Kaspersky Premium *application* needs to synchronise with (your) MyKaspersky account, to pick-up the License details:
2. ?Go to: https://my.kaspersky.com/MyLicenses#/portal/pages/licenses, can you see the *new* Kaspersky Premium subscription (similar to our image)?, IF 'yes', select the tiny arrow & scroll down to & select Additional info, there you will see the License key

 

OR

• ?In (your) Kaspersky Premium application, on the 1st window of the GUI, on the left- hand-side, directly underneath your email address, does it say: Subscription is active? 

Please post back? 

Thank you?
Flood?+?

Edited January 8, 2024 by Flood and Flood's wife
grammar

[Aria0001]

hello, 

I see no additional info in my kaspersky account. I have purchased by the same email address which is registered in my account in here , but still It show you don't have any subscription .... 

 

Edited January 8, 2024 by Berny

[Aria0001]

Edited January 8, 2024 by Berny

[Aria0001]

[Berny]

@Aria0001

Please contact Kaspersky Technical Support → https://support.kaspersky.com/tr/b2c/tr