Kaspersky premium keeps on crashing

[Abdullah456]

so i just bought the premium version 2 days ago , spent yesterday nearly like 10 hours trying to figure out why it keeps on crashing when i ran out of solutions i just did a windows reset it did work fine after untill i used a software called ''Virtual Disk Setup'' which allow me to detect the rest of my HDD since it's 3 tb however one i did install it , the kaspersky started to crash again once unistalled it worked fine again , looking forward for a solution from ur side since i really need the program to access my hdd i did include a picture of the program since i couldn't include it into the attachment

[Flood and Flood's wife]

7 hours ago, Abdullah456 said:

so i just bought the premium version 2 days ago , spent yesterday nearly like 10 hours trying to figure out why it keeps on crashing when i ran out of solutions i just did a windows reset it did work fine after untill i used a software called ''Virtual Disk Setup'' which allow me to detect the rest of my HDD since it's 3 tb however one i did install it , the kaspersky started to crash again once ''Virtual Disk Setup'' unistalled it worked fine again , looking forward for a solution from ur side since i really need the program to access my hdd i did include a picture of the program since i couldn't include it into the attachment

Hello @Abdullah456, 

Welcome!

1. Read before you create a new topic! by Danila T.
2. Check Windows Events?
3. Check Kaspersky Reports? 
4. Even tho Acronis/VDS is not listed as conflicting: List of applications incompatible with Kaspersky for Windows, the way (you've) described the problem points to a conflict, based on that, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

[Abdullah456]

i almost forgot about the topic ? , but after doing a deep digging it wasn't the virtual disk setup so the main program purpose was to get the unallocated part of the HDD to show up in my case i am having a 3tb seagate but it's an old patch which cannot be formatted fully above 2tb so here is what happens i can format 2tb but beyond that the 746 gb remains unallocated so the way to get around it was using this virtual disk setup , once it shows up the anti virus keeps on crashing , i tried the virtual disk setup after i disconnected this 3tb HDD and it worked just fine ''anti virus while the virtual disk setup was installed'' so the main issue here is the unallocated 746 GB once it gets showen up the anti virus crashes any idea how to fix it ?