Kaspersky Premium Detected: HEUR:Hoax.HTML.Phish.gen but 'Cannot disinfect the detected object.

[SHOKA]

Please advise what am I supposed to do now.  I have the option to Skip and Add to exclusions - but this seems dangerous not knowing what the file is exactly.  I don't understand that if Kaspersky thinks this is a malicious tool then why can't it be disinfected (i.e deleted automatically).

I'd rather delete it from my system and see if anything breaks, rather than ignore it and forget about it.

If anyone has had a similar experience and can advise, I would be very grateful.

SHOKA

 

Edited Saturday at 05:33 PM by SHOKA
Typo

[Berny]

@SHOKA Welcome.

Please download and run AdwCleaner (*) as ADMIN.

1. Don’t fix eventual detections
2. Please copy/paste the TXT Log in your next post

(*) No installation required.

[SHOKA]

@Berny Thanks for your help.

# -------------------------------
# Malwarebytes AdwCleaner 8.5.1.601
# -------------------------------
# Build:    03-26-2025
# Database: 2025-04-04.3 (Cloud)
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    07-05-2025
# Duration: 00:00:23
# OS:       Windows 10 (Build 19045.5965)
# Scanned:  32094
# Detected: 0

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

No Preinstalled Software found.

 

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

 

[harlan4096]

Also, please can You go to Report of Your Kaspersky, and copy/paste the details of that detection?

 

We need the full path of detection and other additional details, thanks.

[harlan4096]

I mean the details of Your K. detection, thanks.

[SHOKA]

Hi @Berny and @harlan4096,

I hovered over the Location: field in the malicious tool pop window, which revealed the full path - it was very long I could not actually copy and paste it for you ( as soon as the mouse pointer stopped hovering the path disappeared).

So instead I tried to navigate to the file location through windows explorer, but I could only go so far - it appears that this file is buried withing an outlook email archive that I recently loaded to my computer which I was going to import into my Mozilla Thunderbird email client.  It turns out the file was from an alleged voicemail message alert that was sent to me back in 2021.  I must have ignored it at the time and not deleted it.

So now I know this I will be able to find the email in Thunderbird and delete it.

That's pretty good detection on Kaspersky's part - impressive!  I understand why Kaspersky premium couldn't disinfect it now.

Mystery solved.  Thanks very much for your help and pointers.

Kind regards,

SHOKA