Kaspersky Premium Blocking Apps

[MightierPen]

When I set a program on my computer in the Trusted category and make sure its network is green (Allowed), sometimes Kaspersky will still block it from the internet anyway.

When I'm halfway through installing a program, I go to the Intrusion Protection and make sure it's allowed to install.  Sometimes it won't install even when it was given access.

So I'm having to actually 'Pause Protection' on Kaspersky so that I can use the apps, install them etc.  I really don't want to do that.

How do I tell Kaspersky to stop doing that?

[Berny]

@MightierPen Welcome on the Forum.
 

25 minutes ago, MightierPen said:

Kaspersky Premium Blocking Apps

Could you please post a screenshot from the detection.

[MightierPen]

3 minutes ago, Berny said:

@MightierPen Welcome on the Forum.
 

Could you please post a screenshot from the detection.

I would but it's a silent thing.  There is no error pop ups or anything.  The apps just don't work and when I get the feeling why, I pause Kaspersky and they start working.
I've recently changed the "automatic actions" to ask me instead of perform auto actions.  So now when installing an app I get like a dozen pop ups telling me a program is trying to modify protected files.  Which is fine, but isn't the same thing as the network blocking.

Even apps that have been on my computer for a long time struggle with this.  Like iLok or Native Access etc.  They say, "There is no connection to the internet, check your internet connection".  But they are 'Trusted' and 'Network Allowed'.

[Berny]

@MightierPen

This is weird ? ...

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/#contacts
You will be asked to activate traces and reproduce the problem,
for privacy reasons we don't request system logs on this Forum.

[MightierPen]

18 minutes ago, Berny said:

@MightierPen

This is weird ? ...

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/#contacts
You will be asked to activate traces and reproduce the problem,
for privacy reasons we don't request system logs on this Forum.

Yea it's weird.  That's why I'm asking.

Here's an example.  Just now I launched iLok License Manager.  Here is the pop up I get:

But when checking in the App Manager, I've already trusted it and allowed network access.

So I will do that support ticket.

[harlan4096]

That's very weird behavior ?

 

Can You provide version of K. product and operating system installed?

[MightierPen]

On 12/24/2024 at 1:00 AM, harlan4096 said:

That's very weird behavior ?

 

Can You provide version of K. product and operating system installed?

Sorry for the delay.  I wasn't notified of replies.  And forgot to make a ticket.

Windows 10 Home Version 10.0.19045 Build 19045.
Kaspersky Premium 21.19.7.527(b).  Database release date: 2025-01-04 7:26am.

I got the Kaspersky version info by hovering my mouse over the taskbar icon.

[harlan4096]

If you disable FireWall module temporally, and try again, will it work?

[MightierPen]

On 1/5/2025 at 4:52 AM, harlan4096 said:

If you disable FireWall module temporally, and try again, will it work?

Hi there, sorry I didn't reply.

I'm definitely not getting notifications from this forum.
But since I'm having another problem that I haven't been able to solve, I came back to ask about it.

Kaspersky seems to be blocking Sound Forge 18.  It has a right click context menu audio file batch processor.  Several of its features that are not working properly and the people on their forum don't know what's wrong.

The AI chatbots think "my antivirus" (kaspersky) is interfering with its operation.  The main reason they conclude that, is the batch processor scripts can't stop their process (after done their job) and I can see their processes in Process Explorer.  I can manually kill some of them but one says "access denied".  So that is a clear indication that Kaspersky is interfering with SF18.

The problems are that the batch process never processes the last file in a list.  It pops up the "apply to all and don't show again" for every file instead of just the first one.  In the main program it also has a batch processor but that one doesn't affect files at all.  And the first time I tried using the right click batch processor it "couldn't connect to the internet" so it "couldn't run".  (No idea why it needs internet connection but ok).

I made sure SF18, all its items are set to "trusted" and all their networks are not blocked.  I don't know what else to do.

[harlan4096]

Try a similar rule change, but with all the SF18 services / executables:

 

[MightierPen]

59 minutes ago, harlan4096 said:

Try a similar rule change, but with all the SF18 services / executables:

 

Ok, now the context menu batch process is properly hiding and deleting the temp files it makes.
But the rest of the issues remain.

Doesn't the "trusted" rule basically apply all those exclusions anyway?

[harlan4096]

What are the rest of the issues? Also, current last version is 21.21

 

[MightierPen]

22 minutes ago, harlan4096 said:

What are the rest of the issues? Also, current last version is 21.21

 

I have Kaspersky Premium version: 21.21.7.384.  Windows 10 PC, latest update.

The issues:

- In the SF18 program itself the batch processor runs but doesn't actually do anything to the files.
The right click context menu > SF18 batch process:
- The pop up dialogue warning for overwriting duplicates itself for every file instead of just once (Maybe I could disable that in the SF18 settings, so it's still a bug from somewhere but ignore that for now).
- The last file in a list of files doesn't process.
- The tasks don't terminate when the batch processor is done.

See here.

I blurred out my user paths.
The sword is my mouse cursor; hovering over the process gives that tooltip.

All those processes are the actual batch script processes, one for each file (as far as I can tell).  I can manually kill each process, except for one, that denies access.  I tried running process explorer as admin but that process had disappeared.  Maybe killing the other processes ended up killing that one.

This not normal.  Sound Forge is mature; they've been in business for like thirty years.  I can't find anyone on their forum or elsewhere that is having this same issue with the batch processor.

I've tried the kaspersky taskbar menu: "pause protection" and then doing batch processing, but still doesn't work.  The AI bots think maybe kaspersky corrupted the installation of SF18.  I've tried reinstalling SF18 while kaspersky was paused and then made sure the SF18 programs are all "trusted" but still isn't working.

[harlan4096]

Did you try just completely exiting Kaspersky? So no K. services running... if still issues, then probably K. not the problem...

 

[MightierPen]

10 minutes ago, harlan4096 said:

Did you try just completely exiting Kaspersky? So no K. services running... if still issues, then probably K. not the problem...

 

Ok you got a point.  The only issue that fixed because Kaspersky wasn't running, is the "last file doesn't process".  With my last attempt just now (KP not running), all the files processed.

I tried both the context menu and the "in house" batch processor.  All the issues are still there, whether kaspersky is paused or not, running or not.

So now the idea that "Kaspersky corrupted the install" is that a thing?

[harlan4096]

Hum... 🤔 why don't You try to reinstall SF18 and recheck?

 

[MightierPen]

Just now, harlan4096 said:

Hum... 🤔 why don't You try to reinstall SF18 and recheck?

 

Why am I having to do this?  I've already reinstalled SF18.  Does Kaspersky block certain parts of applications from installing?  Do I have to go through all my hundreds of apps to make sure they installed correctly?

[harlan4096]

Then confirm it, just uninstall Kaspersky... and recheck 🤷‍♂️